Terms and Conditions
A — Scope of these terms
These terms govern all contracts of sale between ERTG d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia (below “we” or “BOLLSEN”) and our customers via the online store at mybollsen.com. A customer’s own terms do not apply unless we have agreed to them in writing.
Who is a customer?
A customer may be any individual or legal entity — whether a private individual (consumer) or a business. A consumer is someone buying for personal, family or household purposes rather than for a business.
What can be ordered?
Our range includes physical goods (one-time purchase or subscription), gift cards and digital content (single download or subscription). For subscriptions we supply the agreed goods or digital content for the whole term at the agreed intervals.
These terms apply to gift cards and digital content as far as relevant, unless expressly stated otherwise below.
B — How a contract is formed with us
The products in our online store are not a binding offer but an invitation for you to make an offer.
Ordering process: You place goods in the cart, work through checkout and finally click the order button — with that you make a binding offer to purchase. Orders can also be placed by email or through our contact form.
Our acceptance: We accept your offer within five days — by order confirmation sent by email, by shipping the goods, or by requesting payment. The earliest of these is decisive. If we do not respond within that period, your offer is treated as declined and you are no longer bound by it.
Special rule for PayPal: If you choose a payment option via PayPal, we accept your offer at the moment you click the final order button. The payment service provider is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal’s terms of use apply.
Contract text: We store the contract text and send it to you by email once your order is complete. Customers with an account can view their order history there, protected by a password.
Input errors: Before the order is completed you can correct all details using the usual browser and keyboard functions.
Contract language: The contract language is English.
Communication: We communicate primarily by email. Please make sure your email address is correct and that our messages reach you — including through spam filters.
C — Returns and cancellation
You may return eligible products within 14 days of delivery, extended to 40 days under our money-back guarantee. Full details, including exclusions and the return address, are set out in our separate document “Returns, Refunds & 40-Day Money-Back Guarantee”.
These are contractual rights we grant you and do not limit any rights you may have under applicable federal or state law.
D — Prices, shipping costs and payment
Prices: Prices are shown in US dollars. Applicable sales tax is calculated and added at checkout based on your shipping address, where required. Shipping costs are shown separately.
Deliveries outside the United States may incur additional costs that we do not bear: customs duties, import charges, bank fees or currency conversion costs. These fall to the customer.
The available payment methods are shown during checkout.
Advance payment: Where bank transfer is agreed, payment is due immediately after the contract is concluded.
Payment service providers:
- PayPal — Handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg. For invoice or installment purchases via PayPal, BOLLSEN assigns the claim to PayPal or a provider designated by PayPal; a credit check is carried out beforehand. Payment with discharging effect is then made only to PayPal.
- Credit and debit cards via Stripe — Handled by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin, Ireland. Due immediately on conclusion of the contract. Stripe reserves the right to carry out a credit check and may decline this payment method on a negative result. Info: stripe.com
- Klarna — Handled by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. Klarna privacy: klarna.com/us/
- Apple Pay — Handled via Apple Distribution International Ltd., Hollyhill Industrial Estate, Cork, Ireland, in conjunction with Stripe.
E — Delivery and shipping
Delivery area: We deliver within the area shown in our online store. The shipping address given during checkout is decisive.
Failed delivery: If a delivery fails for reasons attributable to the customer, the customer bears the additional costs incurred — except where an authorized return is being made (see the returns terms regarding shipping costs).
Passing of risk:
- Business customers bear the risk from handover to the freight forwarder or carrier.
- Consumers bear the risk only from the point of delivery — unless the customer has engaged a carrier themselves without our prompting.
Supply problems: If we cannot deliver goods because our supplier fails to deliver to us (through no fault of ours), we may withdraw from the contract. We will inform you immediately and refund any sums already paid without delay.
Collection in person is not possible for logistical reasons.
Gift cards are provided: by download, by email or by mail.
Digital content is provided: by download or by email.
F — Digital content and rights of use
Unless the product description states otherwise, you receive for the digital content supplied a simple, worldwide and unlimited right of use — for private purposes only.
Passing content to third parties, or producing copies for third parties, is not permitted without our express consent.
Where a contract concerns a one-time supply, the right of use takes effect only on full payment. A provisional permission to use granted by us does not transfer the right.
G — Subscriptions: term and cancellation
Subscription contracts run for an indefinite period. You may cancel at any time and without a notice period.
The right to extraordinary termination for good cause — for both parties — remains unaffected. Good cause exists where, taking all circumstances into account and weighing the interests of both parties, continuation of the contract cannot reasonably be required.
Cancellation may be made: in writing, by email, or via the cancellation button on our website.
H — Retention of title and product warranties
Retention of title: Goods delivered remain our property until paid for in full.
Warranties: Products are covered by any implied warranties provided under applicable state law, including the implied warranty of merchantability and, where applicable, fitness for a particular purpose. Some states do not allow limitations on how long an implied warranty lasts, so any limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Special provisions for business customers:
- We choose the form of remedy.
- Warranty period for new goods: one year from delivery.
- For second-hand goods: warranty liability is excluded.
- A replacement delivery does not start a new warranty period.
These limitations do not apply in cases of: claims for damages, defects deliberately concealed, or goods incorporated into a building which have caused a defect in it.
Information for consumers: Please report visible shipping damage directly to the carrier. This report is not a condition of your rights — we ask for it only to help our internal processes.
I — Personalized products
If we manufacture goods to your individual specification, you are responsible for all content (text, images, graphics) that you send us:
- You must hold all necessary rights of use in that content.
- You ensure that no third-party rights are infringed — in particular copyright, trademarks or rights of publicity.
- You indemnify us against all third-party claims arising from your use of the content — including legal representation and court costs — unless the infringement is not attributable to you.
- In the event of a third-party claim you will inform us immediately and in full.
We may decline an order if the content supplied breaches laws, official decisions or public decency — in particular unlawful, racist, discriminatory, abusive or age-inappropriate content.
J — Gift cards
Promotional cards (issued free of charge, time-limited):
Redeemable only in our online store during the stated promotional period. One card per order. Redemption is possible only before the order is completed — no retrospective crediting. The order value must at least equal the value of the card; any remaining balance lapses. If the order exceeds the card value, the difference must be paid by another payment method. No cash payment, no interest. On a return, the card value is not refunded. Individual products may be excluded. Promotional cards are transferable; we perform with discharging effect towards the current holder, unless grossly negligent ignorance of a lack of entitlement is attributable to us.
Gift cards (purchased for payment):
Redeemable only in our online store. Any remaining balance stays available. One card per order. Redemption is possible only before the order is completed — no retrospective crediting. Cannot be used to purchase further gift cards. If the value is insufficient, the difference must be paid by other means. No cash payment, no interest, except where state law requires otherwise. Transferable; we perform with discharging effect towards the redeeming holder, unless grossly negligent ignorance is attributable to us.
Legal notice — Company information
ERTG d.o.o.
Dunajska cesta 159
1000 Ljubljana
Slovenia
Telephone: +38615609740
Email: support(@)mybollsen.com
Managing Director: Alen Kurbegovic
Company No: 8602549000
VAT (Slovenia): SI39465608
Ljubljana, Slovenia — 25 August 2026
BOLLSEN® | ERTG d.o.o. | Dunajska cesta 159, 1000 Ljubljana, Slovenia | mybollsen.com
© 2026 ERTG d.o.o., Dunajska cesta 159, 1000 Ljubljana, Slovenia. All rights reserved. Prepared by ERTG d.o.o. Legal representation: FMMS, Slovenska cesta 56, 1000 Ljubljana, Slovenia. Unauthorized reproduction, adaptation or distribution of this text — including in extracts — is prohibited by copyright.